Privacy Policy

1. Introduction

Pawa Systems ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage our services. By using our services you agree to the terms of this policy.

2. Information we collect

We collect information that you provide directly, information collected automatically, and information from third parties:

• Account data — name, email address, phone number, billing address.
• Transaction data — order details, payment confirmation references (we do not store full card numbers).
• Usage data — pages visited, device type, browser, IP address, referring URLs.
• Communications — messages you send to support, sales, or via web forms.

3. How we use your information

We use personal data to provide and improve our services, process transactions, deliver customer support, send service announcements, comply with legal obligations, and detect or prevent fraud and abuse.

4. Legal bases

We process personal data on the basis of contract performance, our legitimate business interests, your consent (where required), and compliance with legal obligations including the Tanzania Personal Data Protection Act, 2022 and the EU GDPR.

5. Sharing of information

We never sell your personal data. We may share it with vetted processors (hosting, payment, messaging providers), with authorities when required by law, and with successors in the event of a merger or acquisition. All processors are bound by data-protection agreements.

6. Data retention

We retain personal data only for as long as needed to fulfil the purpose for which it was collected or to comply with legal, accounting, or reporting requirements.

7. Security

Data is stored on secure infrastructure with encryption in transit (TLS) and at rest. Access is restricted on a need-to-know basis and protected by multi-factor authentication.

8. Your rights

You may request access to, correction of, or deletion of your personal data; object to or restrict processing; and withdraw consent at any time. Contact us at privacy@pawasystems.co.tz.

9. International transfers

Where data is transferred outside your country of residence, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.

10. Changes to this policy

We may update this policy from time to time. Material changes will be highlighted on this page with a revised "Last updated" date.

11. Contact us

Pawa Systems — privacy@pawasystems.co.tz · +255 757 512 912 · +91 9553 047 814 · Tanzania, Main Office.